1. We do manual and thorough inspection before deliver your product. However, in case of product faulty, all our products come with 14-day warranty from the product delivery date.
2. Items that are qualify for refund/exchange are those that was due to our negligence i.e sending the wrong products or product which has different specification from what you have ordered. If the product faulty, please capture a clear picture and email it to us. Original packing in its original condition is required. Any used, scratches or damages caused by own careless will not be accepted
3. If product exchange request was due to customer mistakes (for eg ordered blue color but request to change red color), the request will be subjected to admin's approval provided that the item is still is its original conditions.
4. In case of refund, it will be credited into customer account and the balance can be used for the next purchase or future order.